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Shipping & Return Policy

  1. Shipping Policy

At Idun Minerals, we strive to ensure that your shopping experience is as seamless as possible. Below are the details of our shipping policy: 

 

1.1 Processing Time 

  • Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. 
  • You will receive another notification when your order has been shipped. 
  • We will attempt to deliver the purchased Product to your designated address within the estimated timeline of delivery notified to you. In the event you are not available or present to accept the delivery of the Product, our Logistic Partners will make a maximum of 3 (three) attempts to deliver the purchased Product(s) to you. If the third delivery attempt is unsuccessful and you continue to remain unavailable, we reserve the right to cancel the order of the purchased Products at our sole discretion and process the return of such Product to us. We further reserve the right to deduct the shipping and delivery charges borne by us while processing any refunds subsequent to such cancellation. 

 

1.2 Shipping Rates and Delivery Estimates 

 

  • Standard Shipping: Free on all orders. Estimated delivery time: 3-5 business days. 
  • Express Shipping: ₹199 flat rate. Estimated delivery time: 1-2 business days. 
  • COD: Cash on delivery is not eligible for orders over INR. 7,000. 

 

1.3 Order Tracking 

  • You will receive a tracking link via email and WhatsApp once your order has been shipped. 
  • Please allow up to 48 hours for the tracking information to become available. 

 

1.4 Shipping Restrictions 

  • We deliver to all locations within India. However, there may be some remote areas where delivery might take a bit longer. 

 

  1. Return Policy

For hygiene reasons, we do not accept returns or exchanges on any cosmetic products. 

 

2.1 Return Eligibility 

  • Return or exchange is eligible only if the products are delivered to you in a physically damaged condition, has missing parts or accessories or a wrong order has been delivered 
  • Items must be returned within 5 days of the delivery date. 
  • Items must be unused, with the seal, and in their original condition with all tags and packaging intact. 
  • We reserve the right to refuse any return sent or communicated after the 5-day period or the return of any item which is not in the same condition as when received. 
  • Items purchased during sale or during discounts/ offers are not eligible for returns.  

 

2.2 Return Process 

  • In case of damage, to initiate a return, please contact our customer service team at support@brdggroup.com with your order number and reason for the return. 
  • Our team will provide you with a return authorization and arrange for the pick up from the same address mentioned in the shipping details. 
  • It is imperative that your return passes the QC to become eligible for a refund or exchange. 

 

2.3 Refunds 

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. 
  • If approved, your refund will be processed to your original method of payment within 15 business days. 

  

2.4 Exchanges 

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@brdggroup.com  

 

2.5 Non-returnable Items 

  • Gift cards 
  • Items marked as final sale 

 

  1. Customer Support

If you have any questions about our shipping or return policies, please don't hesitate to reach out to our customer support team: 

 

  • Chat with us: +91 8898080043 (Mon-Fri, 9 AM - 6 PM IST) 

 

 

Thank you for shopping with Idun Minerals. We appreciate your business and are committed to providing you with high-quality solution wear and exceptional customer service.