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    Shipping policy

    How does the delivery process work?

     

    • Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
    • After they pass through the final round of quality checks, they are packed and handed over to our trusted delivery partner.
    • Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

     

    How are items packaged?

     

    We package our products in boxes, which are covered in a plastic layer. Each individual product is packaged in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap.

    We pride ourselves on the quality of our packaging.

    What is the range of locations to which Idun Minerals ships its products?

     

    Idun Minerals ships throughout India! log in soon to our website as we add more countries to our shipping locations.

    My order has been shipped. Now how can I track it?

     

    • Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.
    • You can track the status of your package 24 hours after your order is dispatched from our warehouse.
    • Following are some of our trusted courier partners: 
      1. Bluedart - http://www.bluedart.com/
      2. Delhivery - http://www.delhivery.com/

     

    What is the estimated delivery time?

     

    We usually dispatch most orders within 4-5 business days (excluding Sundays and public holidays)

    • Though we keep 65% of our catalogue in our inventory, certain products need to be sourced directly from the brand itself so that we can live up to our promise of providing fresh, non-expired products.
    • While we are trying our best to avoid this situation, these products might delay your order. However, in the case of international orders, product delivery may get delayed due to reasons attributable to logistics, public holidays, etc.
    • If you are ordering our products from a Mega Sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within 5 days of the order date.

     

    My order will be shipped in multiple shipments. What does this mean?

     

    Don’t worry! This is a completely normal situation. This just means that different parts of your order may have simply been shipped from our different warehouse locations. Rest assured, you will only have to pay the shipping/COD charge if applicable, on the first package you receive.

    International orders, in most instances, will be shipped in their entirety as one shipment.

    Are there any shipping charges applicable to my order?

    No, as a goodwill gesture, we ship all prepaid items to you at our cost.

    Cash On Delivery charges?

    We levy a flat fee of Rs. 50 for Cash on Delivery services for orders below Rs.1000

    Cancellation Policy

    Cancellation before shipment (Only valid on orders’ place & delivery in India):

    If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team at care@idunminerals.in or call us at +91 20 7117 3777 (Monday to Friday, 10 AM to 7 PM).

    In such cases, the order will be canceled, and the money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.

    How will I get refunded for the cancelled orders and how long will this process take?

    In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.

    In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.

    • For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
    • For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details via email. It will take 4-5 business days for the amount to reflect in your account.